Our promises to you
We aim to be fair, reasonable and sympathetic in all our dealings with clients, and to always act with integrity. We will meet all our legal and regulatory responsibilities, often going beyond the minimum obligations. We aim to provide full and accurate information about our tours. Changes will be communicated promptly. If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.
Our contract with you
From the time we receive your signed booking form and initial payment, a firm contract exists between you and Mind Map Travel Lda. The deposit below mentioned is non-returnable except in the special circumstances mentioned below.
How do I book?
You can telephone us, by email or with the booking form we will provide you. We may require a deposit of fees; in this case bookings are only reserved with a deposit of 30% of the total tour cost. In most cases full payment of all tours is required within 60 days of the start of the tour. If you are making a booking within this period of 60 days we require full payment at the time of booking. Your tour is only confirmed with the payment of the deposit and with final payment made 60 days before your tour begins. All prices are in Euros and your payment must be made in euros at the currency exchange rate when you make your final payment. If full payment is not made within the time periods required for payment we cannot guarantee your tour.
Private Tours are those that are tailor-made for you alone. These do not follow an Itinerary which is open to the general public. As Private Tours take an immense amount of time to prepare to your specifications we require a non-refundable payment of 300.00 euros to begin preparing the itinerary (due after the initial consultation which is free of any charges). The 300.00 euros deposit is applied to the final trip cost; for the remaining payments we follow the Booking terms below.
Our Walking Tours are lead by experts in their fields and professional guides. As such their services are reserved in advance and full payment of the tour cost is due at the time of booking. If you join a Walking Tour that is public on the day of the tour full payment in euros is due to join at the start of the Walking Tour. If you request a Private Walking Tour the full amount is due at time of booking and is not refundable if cancelled within 15 days notice. More than 15 days refunds are available under the terms below.
We reserve the right to refuse to accept a booking without necessarily giving a reason. You must have a level of fitness which would not spoil other participants’ enjoyment of the tour by slowing them down. We reserve the right to refuse service to any person who during the tour is disruptive to other guests. In such cases the tour leader will request that you leave and no refunds will be made.
Prices & Payment
All payments are made in euros by bank transfer, credit card or through Pay Pal. Under no circumstances will any person be allowed to join a tour without having made full payment at the time of the start of the tour. We do not accept overseas checks unless by previous agreement and only confirm your payment as received when the check has been cleared by our bank.
You must have travel insurance to cover such things as medical treatment, repatriation, loss of property and trip cancellation. Insurance can be obtained from most insurance companies, banks and travel agencies. Under Portuguese law we have the minimum coverage through our insurance provider which provides coverage for certain situations prescribed by Portuguese law. However we strongly suggest you purchase your own travel insurance for any things not covered by our insurance (airline cancellations, illness before the trip starts where you must cancel are amongst these reasons). Mind Map Lda. does not arrange your insurance but we can suggest several online insurance agencies for you. We are not responsible for loss of property, theft, weather delays, airline delays or other situations which we have no control. If there is a problem with your arriving at the time of your scheduled tour we will make every effort to accommodate you.
Passports and visas
You must have valid passports for all tours for identification purposes. For citizens of the United States, UK, Canada and Australia you may visit to Portugal for 90 days without a visa. For other countries the visa and passport needs to be valid for six months beyond the date of the tour. Nationals of other countries should ascertain whether visas are required in their case, and obtain them if they are.
You must notify us in writing should you wish to cancel a tour and cancellation is effective on the date we receive your notification by registered mail and signed by you. We do not acceot cancellations over the phone, by email or if we have not received a signed cancellation letter from you.
The following charges are applicable upon cancellation –
Cancellation 60 days or more before start date – loss of deposit
Cancellation between 59 and 30 days before start date – 50% of total tour cost
Cancellation between 29 and 10 days before start date – 75% of total tour cost
Cancellation less than 10 days before start date – 100% of total tour cost
Cancellation charges may be covered by your insurance policy, please check with your insurance provider.
We take as the day of cancellation that on which we receive written confirmation of cancellation by registered mail. We do not accept email or telephone cancellations as valid.
If we cancel
If eight weeks or more before departure there are insufficient bookings for a tour to be viable, we might decide to cancel it. You would receive a full refund. We would also cancel if hostilities, civil unrest, natural disaster or other circumstances amounting to force majeure affect the region to which the tour was due to go.
The limits of our liabilities
We accept responsibility for most of the tour, though there may be a failure or improper performance of some services attributable to unforeseeable circumstances beyond our control, and for these we may not be liable. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers. We are not reponsible and no refund is given for unused hotel stays, if you do not want to stay a part of the planned tour and leave early or any other reasons which you decide to cut short the trip.
If we make changes
Circumstances sometimes arise which prevent us from operating a tour exactly as advertised. We would try to devise a satisfactory alternative, but if the change represents a significant loss to the tour we would offer compensation or give a full refund if you decide to cancel because the alternative is not acceptable.
These conditions form part of your contract with Mind Map Lda. Any disputes that arise are and not covered by our contract with you are superseded in all cases by Portuguese and European Union law.
Privacy & Data Security
The information you supply us with will be passed on to hotels, restaurants and other suppliers. It may also be provided, either by us or by the suppliers, to public authorities such as banks and credit card companies, customs or immigration if required by them, or as required by law. We will pass on only what is necessary.
All images and information shown on this website are property of Mind Map Lda. Permission to use anything for your personal or business use is strictly prohibited unless agreed upon by Mind Map Lda.
Mind Map Lda., Agentes of Viagens e Turismo, NIF 509052312, Register No. 3309 with RNAVT (Turismo de Portugal).
We are a Commercially Registered Company in Portugal – (Certidão Permanente available upon request). Mind Map Lda. has the required Insurance Liability under Portuguese Law with Allianz Seguros apólice no. 201177345.
Our mailing address is Avenida Duque de Loulé, no. 1-4dtº, 1050-085, Lisbon, Portugal.
Contacts: (under construction)